Terms for an Xpress Reports order.

Authorized information

Provide only information you are authorized to submit. Do not enter Social Security numbers, financial account numbers, government identifiers, or confidential third-party information.

Service and delivery

The order is for a residential appraisal for the subject property you identify. The appraisal is completed and signed by a licensed appraiser. The stated delivery target is within 24 hours after payment is confirmed and the information needed for the assignment is available. Professional judgment, missing information, access issues, or other assignment conditions may affect timing or scope.

Order and payment

The price, any discount, and any credit card surcharge are shown before payment. A credit card surcharge may apply only to an eligible credit card. Debit cards and ACH payments have no surcharge. You will see the exact surcharge amount and total before you pay.

Xpress Reports creates an order record before payment. Creating that record or returning from Stripe does not by itself confirm payment. Xpress Reports confirms payment from Stripe's records. Xpress Reports does not receive or store full card numbers, security codes, expiration dates, or full bank credentials.

Order and marketing email

We may send transactional messages about an order to the email address provided. These messages may include payment, order-status, photo-upload, fulfillment, refund, dispute, and support updates.

If you separately select the optional marketing checkbox, you also agree to receive occasional Xpress Reports news, appraisal information, and special offers by email. Marketing consent is not required to place an order. You may withdraw your consent at any time by using the unsubscribe option in a marketing email or by replying to a marketing email with “unsubscribe.” Withdrawing marketing consent does not stop messages needed to service an order.

Cancellations and refunds

If you need to cancel an order or ask about a refund, contact Xpress Reports support as soon as possible and include the order reference. We review the request based on the payment status, whether appraisal work has started or been completed, and applicable law. An approved product refund also returns the required share of any credit card surcharge. A full product refund returns any remaining surcharge. Stripe sends the refund to the original payment method. Timing depends on Stripe and the financial institution. Nothing on this page limits rights available under applicable law or your payment provider's rules.

Records and private access

We retain order, payment, email, photo, security, and audit records for the periods needed to provide the service, prevent abuse, reconcile payments, protect the workfile, and meet accounting or legal obligations. Keep the order reference and private status key confidential. Xpress Reports support will not ask for the private key in an ordinary email.