Refunds & cancellations

Current order and payment policy.

Effective August 2, 2026. This page explains the current cancellation, refund, and payment-support process for Xpress Reports orders.

Who operates Xpress Reports

Xpress Reports is a product of Xpress Valuations, a sole proprietorship owned by Michael N. Silva.

Before payment

Xpress Reports creates an order record before sending you to Stripe. Leaving checkout before payment is completed does not by itself create a charge. Use the private order-status page to check whether payment was confirmed or whether an eligible checkout session can be resumed.

Cancellations and refunds

If you need to cancel an order or ask about a refund, contact Xpress Reports support as soon as possible and include the order reference. We review the request based on the payment status, whether appraisal work has started or been completed, and applicable law. An approved refund is sent through Stripe to the original payment method; the timing depends on Stripe and the financial institution.

Questions about a charge or prior arrangement

If you believe a charge was unauthorized, have a question about a prior arrangement, or need help with a cancellation, refund, or service dispute, use our contact and support page. Describe the issue and include only the last four digits of a payment method if needed—never send a full card or bank account number through the contact form.

Nothing on this page limits rights that may be available under applicable law or through your payment provider. The order terms apply to the appraisal service and should be reviewed before payment.